When it comes to customer loyalty, Amazon achieves an NPS of 73. Based on the global NPS standards any score above 0 would be considered “good”, with 50 and above classified as excellent, and 70 or higher as world class.
Accordingly, What is low NPS?
Generally, if your net promoter score (NPS) is below 0, that is an indicator that your company needs to start understanding and improving your customer satisfaction levels.
as well, What is Starbucks NPS score? Starbucks’ NPS is a decent 77; Amazon’s NPS is a pretty high one at 62; Airbnb’s NPS is quite strong at 74; Tesla’s NPS is an astounding 96.
What is Nike Net Promoter Score? Nike’s Net Promoter Score (NPS) is a 52 with 66% Promoters, 20% Passives, and 14% Detractors. Net Promoter Score tracks whether Nike’s customers would recommend using the product based on a scale of -100 to 100.
So, What is Apple’s Net Promoter Score? Apple’s Net Promoter Score (NPS) is a 54 with 68% Promoters, 18% Passives, and 14% Detractors. Net Promoter Score tracks whether Apple’s customers would recommend using the product based on a scale of -100 to 100.
Is NPS 50 good?
In an absolute sense, an NPS score over 50 is considered above average. If you are looking to benchmark your score with the relative method, an above-average score can range from 0 – 40+ depending on the industry.
What happens if NPS is negative?
A bad Net Promoter Score (NPS) indicates you have a higher number of detractors than promoters. Your customers are not happy with your brand as a whole, and customer experience, and customer satisfaction levels are low. They will switch to your competitors as soon as they find a better option.
How do I raise my NPS score?
6 strategies to improve your NPS®
- Close the loop with your customers.
- Rally the company around NPS.
- Hold regular meetings to talk about NPS.
- Use NPS feedback to train staff.
- Conduct root cause analysis.
- Make structural changes and see what works.
What is Costco’s NPS?
Costco’s Net Promoter Score (NPS) is a 59 with 72% Promoters, 15% Passives, and 13% Detractors. Net Promoter Score tracks whether Costco’s customers would recommend using the product based on a scale of -100 to 100.
What is chick fil a NPS score?
Chick-fil-A’s Net Promoter Score (NPS) is a 69 with 80% Promoters, 9% Passives, and 11% Detractors. Net Promoter Score tracks whether Chick-fil-A’s customers would recommend using the product based on a scale of -100 to 100.
What is eBay’s NPS score?
eBay’s Net Promoter Score (NPS) is a -3 with 39% Promoters, 19% Passives, and 42% Detractors. Net Promoter Score tracks whether eBay’s customers would recommend using the product based on a scale of -100 to 100.
Which company has the highest NPS?
Net Promoter Score benchmarks for top brands
| Company | NPS Score | |
|---|---|---|
| 1 | Apple | 47 |
| 2 | 11 | |
| 3 | Microsoft | 45 |
| 4 | Coca-Cola | 0 |
What is the quality of Adidas shoes?
Is Adidas high quality? Adidas not only offers high quality footwear to its customers but also, that are comfortable and durable. It is known because they create products keeping their users in mind. They even have segregated their products according to the needs of the customers and sport the users follow, in mind.
How do you reach net promoter score?
To calculate your Net Promoter Score, subtract the percentage of Detractors from the percentage of Promoters. NPS = % promoters – % detractors. It is that simple. So, if 50% of respondents were Promoters and 10% were Detractors, your Net Promoter is a score of 40.
What is Costco’s NPS score?
Costco NPS Trend
| Summary | Date | Score |
|---|---|---|
| Jan 2022 62 | Jan 2022 | 62 |
| Feb 2022 61 | Feb 2022 | 61 |
| Mar 2022 61 | Mar 2022 | 61 |
| Apr 2022 59 | Apr 2022 | 59 |
Does Google use NPS?
Google’s Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Google’s customers would recommend using the product based on a scale of -100 to 100.
What is NPS formula?
The standard NPS formula is to subtract the percentage of promoters by the percentage of detractors. So, to calculate NPS, first ask the standard NPS question “How likely are you to recommend us on a scale from 0 to 10?” If 80% of respondents are promoters and 10% are detractors, then you have an NPS of 70.
What is a good sample size for NPS?
It’s usually better to invite too few people than too many at first. You can always invite more customers in subsequent surveys. So, assuming a 15% survey response rate and using the invitation equation in the “Numbers, numbers, numbers” section, we see that you should send your NPS survey to 1,700 customers.
Is NPS qualitative or quantitative?
The net promoter score is a quantitative interpretation of qualitative data points.
Why is NPS score important?
Net promoter score helps businesses gauge the quality of their customer service, particularly in relation to their competitors. Organisations can use their net promoter score to address any problems areas, improve the experience of their customers, monitor loyalty trends, and grow revenue through referrals and upsells.
What is NPS and why is it important?
Businesses use their net promoter score, or ‘NPS’, to measure customer satisfaction and loyalty to a brand. Net promoter score is a helpful tool for organisations to see how their customer service is perceived and where improvements might be made.
Who has the highest NPS score?
Market Leaders’ NPS Scores
- Netflix’s NPS is 68, well above their competition;
- Starbucks’ NPS is a decent 77;
- Amazon’s NPS is a pretty high one at 62;
- Airbnb’s NPS is quite strong at 74;
- Tesla’s NPS is an astounding 96.
What affects NPS?
A brand’s market reputation is one of the key factors that help determine its NPS. Being aware of how a product is perceived in the market, its loyal fan base, the level of service offered and others are important to gauge the probability of your customers staying loyal towards your brand.
What is Walmart’s NPS score?
Walmart’s Net Promoter Score (NPS) is a 16 with 48% Promoters, 20% Passives, and 32% Detractors. Net Promoter Score tracks whether Walmart’s customers would recommend using the product based on a scale of -100 to 100.
What is Apple’s NPS 2021?
No matter what Apple product you look at Apple nps in 2021 is outstanding and their customer satisfaction is through the roof. Another recent NPS research shows that the overall Apple net promoter score is 68 at the moment, which is a great score.
What company has the highest NPS score?
Net Promoter Score benchmarks for top brands
| Company | NPS Score | |
|---|---|---|
| 1 | Apple | 47 |
| 2 | 11 | |
| 3 | Microsoft | 45 |
| 4 | Coca-Cola | 0 |