Clear Your cache & cookies
Common signs that it may be time to clear your cache and cookies include having login issues, trouble with pages fully loading, or unresponsive buttons.
Furthermore, How do I unlock my ShipStation account?
If your username’s email address is inaccessible to you or you are locked out due to repeated failed login attempts, have your ShipStation admin log into ShipStation to unlock your account. The admin must go to Settings > Account > User Management and click Edit next to your username.
Then, Why is ShipStation connect offline? Certain security applications or physically disconnecting the printer while ShipStation Connect is running could cause this. Deactivate and reactivate ShipStation Connect to get them talking again: Open the ShipStation Connect settings (for Windows, click the icon in the system tray.
How do I update ShipStation? Open the App Store on your iOS mobile device. Click Updates at the bottom of the screen. Locate the ShipStation Mobile app and click Update. Alternatively, click Update All at the top of the list to update the ShipStation Mobile app alongside any other apps you need to update.
Therefore, What does authentication failed mean in ShipStation? Error: “Authentication Failed” when attempting to get rates or create shipping labels. This error message will occur if you’ve updated the password for your Stamps.com account. It means that ShipStation no longer has the proper password for your account and is unable to communicate successfully with Stamps.com.
How do I delete a user on ShipStation?
Go to Account Settings. Select Account in the left-hand sidebar to reveal the available settings. The available options are My Profile, Display Options, Subscription, User Management, and API Settings.
How do I find my ShipStation username?
To access your user profile:
- Go to Account Settings.
- Select Account and then choose My Profile from the left-hand sidebar.
What is ShipStation connect?
ShipStation Connect is a downloaded application that passes print jobs from your ShipStation account to your printer hardware. Think of it as the bridge between the ShipStation database and your printer workstations.
How do I fix ShipStation connect?
Delete this folder. Find the Apps folder and right-click. Delete this folder as well. Re-download ShipStation Connect from ShipStation Account Settings > Printing > ShipStation Connect and reinstall ShipStation Connect.
Is PayPal now ShipStation?
ShipStation makes PayPal shipping quick and easy by enabling you to import order information, create and print shipping labels, and seamlessly fulfill multiple orders at a time.
How do I connect to my ShipStation connect?
Use ShipStation Connect with Multiple Accounts
- Open ShipStation Connect on your printer workstation.
- Log in with the credentials from one of your accounts.
- Press Control = on your keyboard.
- Enter your other ShipStation account credentials and click Register This Computer.
How do I edit a ShipStation label?
To add, edit, or remove the items on a manual order:
- Open the Order Details for the order you wish to edit.
- Click the Add or Edit Items button. ShipStation will go into edit mode so you can then edit an existing item’s details, add a line item, or remove a line item.
- Edit, add, or remove an item.
- Click Save.
How do you change a shipping label on ShipStation?
Access your Document Options in Settings > Printing > Printing Setup to adjust label format and other print settings for labels. The label format you choose should match the type of printer used to print your labels. For printing labels through a thermal label printer.
How do I edit a product in ShipStation?
Update Products Individually
To update an existing product in ShipStation, open the Product Details screen. You can open the Product Details screen by clicking on the SKU of the product in the Product tab, or clicking on the name of an item from the Order Details.
Does Stamps Com own ShipStation?
Stamps.com purchased ShipStation for up-front consideration of $50 million in cash plus performance-linked earn-out consideration of up to 768,900 shares of Stamps.com common stock. Stamps.com plans for ShipStation to operate as an independent, wholly-owned subsidiary, led by the existing management team.
Can I use ShipStation without stamps com?
You can’t print USPS shipping labels without access to USPS postage. That’s why we give all our customers a free Stamps.com account! That’s right… FREE!
How do I link my UPS account to my ShipStation?
To connect your UPS account to ShipStation:
- Go to Account Settings.
- Select Shipping then choose Carriers from the left-hand sidebar.
- Click the Add a Carrier Account button.
- Select the UPS tile and click Connect.
- Click Next.
- Read through the UPS Technology Agreement, select Yes, I Agree, then click Next.
Is PayPal using ShipStation now?
ShipStation makes PayPal shipping quick and easy by enabling you to import order information, create and print shipping labels, and seamlessly fulfill multiple orders at a time.
Is PayPal ShipStation new?
Starting July 2021, we will be moving PayPal Shipping to a new platform powered by ShipStation, a third-party solution that specializes in shipping services for e-commerce businesses.
How do you cancel an order on ShipStation?
Go to the On Hold status and select the order(s). Click the Remove Hold button. Click Yes, Remove Hold in the confirmation window. ShipStation will then return the order to the Awaiting Shipment status if ready to ship or the Awaiting Payment status if unpaid.
How do I find an invoice on ShipStation?
View Past Invoices
The only information we include on ShipStation invoices are subscription fees and Shipsurance purchases. Postage purchases are billed through the carrier and will only appear on carrier account invoices. Click the past invoices link. Select the appropriate date and click Download Invoice.
Where is the tracking number on ShipStation?
How to view Shipment details (including tracking number) in ShipStation Mobile. Tap a Shipment in the Shipment list to open its details. The tracking number is the first detail listed. Tap the clipboard icon next to the tracking number to copy it and paste it elsewhere.
How do I add someone to my ShipStation?
Add a New User. Click + Add a User Account in the User Management settings screen.
Does ShipStation have an app?
ShipStation Mobile App for Android and iOS
At no extra cost, have the ShipStation App everywhere you go and at your fingertips for all those moments when you can’t be at your office. Get alerts of new orders, create and print shipping labels online and much more (check the video below).
How do I print a shipping label on ShipStation?
Go to the Shipment tab. Select the shipment(s) that you would like to reprint. Click the Print button and select Labels. Select the printing option you normally use (i.e. ShipStation Connect, PDF, etc).
How do I set up ShipStation?
If you just started your ShipStation trial, the Onboard screen will prompt you to set up a shipping carrier.
Connect a Shipping Carrier
- Click Set up carriers.
- Choose the carrier you want to add.
- Follow the on screen instructions to add your carrier account.