How do you live chat on ShipStation?

Submit a Ticket or Start a Chat

Click Get Help in ShipStation’s Help menu. This will open the ShipStation Online Help Center in a new browser tab. Click the Contact widget on the bottom right of the help center page. Enter your question or issue into the pop-up that appears and press Enter.

Furthermore, How do I contact ShipStation?

To cancel, you may do so by 1) accessing your online account or 2) calling Provider customer support at 1-512-485-4282, Monday – Friday, during business hours, other than major holidays.

Then, Is ShipStation down today? ShipStation Status. Uptime over the past 30 days. View historical uptime. No downtime recorded on this day.

Who runs ShipStation? ShipStation is a wholly-owned subsidiary of Stamps.com (Nasdaq: STMP).

Therefore, What does authentication failed mean in ShipStation? Error: “Authentication Failed” when attempting to get rates or create shipping labels. This error message will occur if you’ve updated the password for your Stamps.com account. It means that ShipStation no longer has the proper password for your account and is unable to communicate successfully with Stamps.com.

What is ShipStation connect?

ShipStation Connect is a downloaded application that passes print jobs from your ShipStation account to your printer hardware. Think of it as the bridge between the ShipStation database and your printer workstations.

Does Stamps Com own ShipStation?

Stamps.com purchased ShipStation for up-front consideration of $50 million in cash plus performance-linked earn-out consideration of up to 768,900 shares of Stamps.com common stock. Stamps.com plans for ShipStation to operate as an independent, wholly-owned subsidiary, led by the existing management team.

Can I use ShipStation without stamps com?

You can’t print USPS shipping labels without access to USPS postage. That’s why we give all our customers a free Stamps.com account! That’s right… FREE!

How do I link my UPS account to my ShipStation?

To connect your UPS account to ShipStation:

1. Go to Account Settings.
2. Select Shipping then choose Carriers from the left-hand sidebar.
3. Click the Add a Carrier Account button.
4. Select the UPS tile and click Connect.
5. Click Next.
6. Read through the UPS Technology Agreement, select Yes, I Agree, then click Next.

Does ShipStation have an app?

ShipStation Mobile App for Android and iOS

At no extra cost, have the ShipStation App everywhere you go and at your fingertips for all those moments when you can’t be at your office. Get alerts of new orders, create and print shipping labels online and much more (check the video below).

How do I print a shipping label on ShipStation?

Go to the Shipment tab. Select the shipment(s) that you would like to reprint. Click the Print button and select Labels. Select the printing option you normally use (i.e. ShipStation Connect, PDF, etc).

How do I set up ShipStation?

If you just started your ShipStation trial, the Onboard screen will prompt you to set up a shipping carrier.

Connect a Shipping Carrier

1. Click Set up carriers.
2. Choose the carrier you want to add.
3. Follow the on screen instructions to add your carrier account.

Are ShipStation and stamps com the same?

ShipStation has 780 reviews and a rating of 4.66 / 5 stars vs Stamps.com which has 771 reviews and a rating of 4.34 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Is Stamps Com better than USPS?

Does postage from Stamps.com cost more than postage from the Post Office or UPS? No, it actually costs less. At Stamps.com we don’t mark-up the postage you print. In fact, with our negotiated USPS and UPS discounts, rates are some of the most competitive rates available anywhere.

Why should I use ShipStation?

ShipStation provides integrations with multiple carriers to save you from logistical nightmares. It helps you manage order fulfillment, print labels and track your packages. You connect to your preferred carrier account and do all the business shipping directly from the app.

How do I use USPS on ShipStation?

Go to the Shipments tab. Select Carrier Pickup from the left-hand sidebar. Select USPS, FedEx, DHL Express or UPS from the Schedule a Pickup drop-down menu. Each option will only be available if the carrier is set up in your ShipStation account.

How do I connect my postage provider in ShipStation?

To connect one of your existing provider accounts to ShipStation:

1. Go to Account Settings.
2. Select Shipping then choose Carriers from the left-hand sidebar.
3. Click the Add a Carrier Account button.
4. Select the provider you’d like to add from the list.
5. Click Connect once all requested information is entered.

Does ShipStation work with UPS?

ShipStation Carrier Services now includes the option to ship with UPS! UPS from ShipStation services offer discounts of up to 86% off daily rates (international services), up to 69% for UPS 2nd Day Air service, and up to 55% off UPS Ground service.

How do you set up a carrier in ShipStation?

To connect one of your existing provider accounts to ShipStation:

1. Go to Account Settings.
2. Select Shipping then choose Carriers from the left-hand sidebar.
3. Click the Add a Carrier Account button.
4. Select the provider you’d like to add from the list.
5. Click Connect once all requested information is entered.

How good is ShipStation?

ShipStation scores high marks across review boards and currently has an A rating with the Better Business Bureau. Overall, users say ShipStation makes it easier to run a business, by automating your shipping processes, making it easy to calculate shipping rates, and print shipping labels and packing slips.

Is ShipStation with PayPal free?

PayPal’s ShipStation integration empowers you to fulfill and ship your ecommerce orders in a fraction of the time and even helps you calculate the cheapest shipping option – saving you both time and money! Try ShipStation Free Today!

How do I cancel my ShipStation?

Cancel Subscription

1. Select Account, then choose Subscription from the left-hand sidebar.
2. Click the Cancel your subscription here link to start the cancellation process.
3. Follow the on-screen instructions.

Does ShipStation provide a printer?

ShipStation’s Printing Process

You can print from ShipStation in two ways: Using ShipStation Connect or using a PDF viewer. The most efficient way to print is with ShipStation Connect.

Why is ShipStation not printing labels?

If you have confirmed ShipStation Connect is running on your system and you are still unable to print, it’s possible something has blocked communication between ShipStation Connect and your printer.

Does ShipStation work with PayPal?

ShipStation makes PayPal shipping quick and easy by enabling you to import order information, create and print shipping labels, and seamlessly fulfill multiple orders at a time.

Does ShipStation work with Shopify?

Create your online store with Shopify and automate shipping with ShipStation. Shopify is here to make the business of selling online easy, beautiful, and affordable. Together, we can help you sell and ship out all of your orders quickly and easily!

How do I fix authentication failed on ShipStation?

You will need to update your password in ShipStation. You will go to Settings>Shipping> Carriers & Fulfillment> Stamps account> settings, click reauthorize, enter your new password in both fields, and hit save.

How do you buy postage on ShipStation?

Go to Account Settings. Select Shipping then choose Carriers from the left-hand sidebar. Click the Add Funds link next to your ShipStation Carrier Services account. Select the option Manually purchase additional funds, then enter the amount to add to the balance.